Full Townhouse: Double-high,
15 square feet.
4 feet wide by 4 deep by 6 tall
Over 3 times the size of a single room and twice the
height
$57.50 per night for up to 4
cats.
Discounted after 16th night to $52.00 per night for up to 4 cats.
Reservations
Reservations
are always required and are critical during our busy season (May through
September). Like any good hotel, we will take your credit card number when
you reserve space. During busy times, we are often booked full and are
turning away potential customers; therefore we reserve the right to charge your
card for one night if you do not show and do not cancel your reservation 36
hours in advance of your reserved arrival date.
Check-in/Check-out
Check-in and check-out times are at your convenience within the shop’s daily
hours of operation.
On your first visit, plan
to allow a bit of extra time for check-in. We will ask that you sign our
Customer Agreement at that time and we will keep the agreement on file for
future visits. You may review the Customer Agreement in advance by
clicking here.
Holiday
High Season Policy
Our Holiday High Season Policies are intended to ensure equitable treatment for
all customers and guaranteeing that those who really
need our services have access to them. This also prevents empty spaces due
to last-minute cancellations which disadvantage other clients. Holiday
reservations are accepted on September 1.
The November and December
Holiday High Season is a challenging time at The Cat House Hotel! We
have far more demand than we can fulfill. Leasing a larger
facility to add space, used only during the peak Holiday High
Season, would be prohibitively expensive. We require a 4-night minimum
stay for each holiday (Thanksgiving, Christmas, New Year) and are usually
completely booked by the first of November. In addition, we charge a $3
per cat, per night premium during the "High Season" dates from November 19,
2010
through January 7, 2011.
Once we are fully booked,
we maintain a wait list. Once waitlisted, a potential customer will begin to look for other boarding options.
In fairness to all, we
establish
"last dates to cancel" prior to the actual holidays.
(The "last dates to cancel" for the 2010 Holiday season
will be November 12, 2010 for the Thanksgiving period and December 10, 2010 for
the Christmas/New Year's holidays.) If a confirmed
customer cancels after our "last date to cancel", we attempt to resell the space to
a waitlisted client. However, the closer the cancellation
occurs to the holiday, the more difficult it becomes to fill that space with
waitlisted clients who had to negotiate other arrangements. Consequently, we require valid credit
cards to secure all reservations. Once the "last date to cancel" has passed,
if a customer cancels and we cannot resell the space, we charge the full amount
of the cancelled reservation to the canceling customer's credit card. Your
signature on our customer contract confirms your agreement with our holiday
policy. This policy ensures that we can provide
loving, cat care hotel service to those who
truly desire it. This approach discourages people who use their
reservation as a "hedge," disadvantaging others as they seek an alternative.
®
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Sharon@cathousehotel.com
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